Shipping policy
At Margo & Main, we want to ensure that every customer has a smooth and reliable shopping experience from the moment they place an order to when it arrives at their doorstep. To help you understand how our shipping process works, we’ve put together the following information, which explains the different stages of order processing, estimated delivery times, tracking details, and any potential costs that may apply.
We encourage all customers to review this shipping policy before completing a purchase to avoid any misunderstandings or unexpected issues. Our goal is to provide transparency about our shipping methods and keep you informed at every step of the process.
1. Order Processing and Shipping
Each order is processed with care and prepared for shipping within 1–3 business days. Orders placed on weekdays are generally processed faster, while those placed on Friday evening, weekends, or public holidays may require a longer processing time.
To support reliable product availability and efficient order fulfillment, Margo & Main works with an international logistics and fulfillment network. Once an order is placed and confirmed, it is prepared and dispatched from our designated fulfillment facility:
Fulfillment Center:
3rd Floor, Building C, Dinfeng Science and Technology Park
Qiaotang Road, Fuhai Street
Bao'an District, Shenzhen, China
Orders are shipped directly from this fulfillment facility to the delivery address provided at checkout. This allows us to process orders efficiently and maintain a consistent flow between preparation, dispatch, tracking, and final delivery.
Once the order has been processed and shipped, the customer will receive a confirmation email containing the shipping details and a tracking number, allowing for easy and secure package monitoring.
Our team works diligently to ensure that every package is correctly assembled and shipped as quickly as possible. In some cases, multiple items may be combined into a single shipment. In other cases, products from the same order may be shipped separately if this helps improve delivery efficiency or product availability. This practice not only helps optimize the shipping process but also supports a more sustainable approach by minimizing unnecessary handling and packaging where possible.
During periods of high demand, such as holidays, promotions, or in case of higher order volumes, there may be slight delays in processing and shipping. We do our best to dispatch orders as soon as possible, but we ask for understanding in case of delays beyond our control.
Additionally, external factors such as transport restrictions, customs checks, local courier capacity, weather disruptions, or unforeseen logistics issues may affect delivery times. Although we work closely with our logistics partners to ensure efficient deliveries, we cannot be held responsible for delays caused by third parties such as couriers, customs procedures, or local delivery networks.
In such cases, we recommend checking the tracking information provided via email to verify the shipping status. If a package takes longer than expected to arrive, please check the shipment status first and, if necessary, contact the carrier. If further assistance is required, our customer service team is always available to support you.
Our goal is to ensure that every order is delivered as quickly and efficiently as possible. For this reason, we continuously optimize our shipping processes and collaborate with reliable logistics partners to offer a smooth delivery experience.
2. Estimated Delivery Time Frames
The delivery duration varies depending on multiple factors, including the recipient’s geographical location, the selected shipping method, customs clearance procedures, and courier availability. Based on our standard estimations, average shipping times for the United States are outlined as follows:
United States: 6 to 13 business days, subject to potential variations based on external conditions.
It is important to note that the above delivery estimates represent general time frames and may be subject to unforeseen delays due to circumstances outside of our control. Factors that may influence delivery schedules include:
- National holidays or non-working days in the destination country.
- Regulatory customs inspections, which may introduce processing delays.
- Shipping congestion, particularly during high-volume periods such as peak holiday seasons.
- Local courier service efficiency, as last-mile delivery timelines are managed by third-party logistics providers.
While most orders are delivered within the estimated timeframe, delivery dates cannot be guaranteed unless expressly stated during checkout. If your order has not arrived within the maximum estimated delivery window, please contact our support team so we can assist you with checking the shipment status.
3. Tracking Information
To facilitate a transparent and traceable shipping experience, every order will be assigned a unique tracking number. Customers will receive this number via email once their package has been dispatched, allowing them to monitor the progress of their shipment from departure to final delivery.
For your convenience, all tracking information can also be accessed at any time via our dedicated Track & Trace platform.
In instances where a single order comprises multiple items, it is possible that these products may be shipped in separate consignments. In such cases, customers will receive individual tracking numbers for each respective package.
Tracking updates may take some time to appear after dispatch, especially during the initial handover between logistics partners. If your tracking information does not update immediately, this does not necessarily mean that the package is delayed. We recommend checking again within 24–72 hours.
4. Placing an Order – Step-by-Step Guide
To complete a successful purchase through our online store, customers are required to follow this step-by-step process:
- Browse the available products and add the desired items to the shopping cart.
- Proceed to the checkout page and input all relevant shipping details. Please ensure that the provided address is accurate to avoid delivery issues.
- Select a preferred payment method from the list of available options.
- Confirm the order, after which an automated email confirmation will be sent to the provided email address.
Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate. If an address is incorrect or incomplete, delivery may be delayed or may not be completed successfully. If you notice an address error shortly after placing your order, please contact us as soon as possible.
5. Shipping Costs
- Free Shipping: We offer free shipping on all orders, with no minimum purchase amount required.
- Standard Delivery Times: Shipping times vary depending on the destination, as indicated above.
Shipping costs, if any, will always be displayed during checkout before the order is completed. At this time, Margo & Main aims to keep the shipping process simple and accessible by offering free standard shipping on all orders.
6. Additional Costs
At Margo & Main, we are committed to providing a smooth and transparent shopping experience, offering clear information on shipping and any additional costs.
Orders to the United States are generally not subject to customs duties for most shipments, but in rare cases where duties, taxes, or other fees apply, these costs must be paid directly by the customer upon delivery.
Potential additional costs may include:
- Import taxes or state sales tax, depending on the delivery location.
-
Courier administrative fees for handling customs formalities, if applicable.
While these costs are not calculated by Margo & Main or included in the purchase price, we aim to help customers prepare for any potential additional expenses.
We recommend checking your local state and federal regulations for detailed information on possible additional charges before placing your order.
By placing an order with Margo & Main, the customer acknowledges that shipments to the United States may occasionally be subject to customs or tax review, and timely payment of any applicable fees can help avoid delivery delays.
7. Returns and Shipping Issues
If your order arrives damaged or contains an incorrect item, please contact our customer service within 30 days of receipt for assistance.
If the package is damaged upon delivery, if you have received the wrong item, or if your order has not arrived within the maximum estimated time, our team will be happy to help. We recommend contacting us as soon as possible so we can find the best solution together.
For more details on return procedures and issue management, please check our Return Policy.
Please do not send any return to the sender address shown on the parcel unless our support team has confirmed that this is the correct return location. Returns must be arranged according to the return instructions provided by our customer support team to avoid incorrect routing, processing delays, or failed delivery.
8. Contact Information
If you have questions about shipping or need assistance, you can contact our customer service at info@margoandmain.com.
We are always ready to offer you the best possible shopping experience.
Thank you for choosing Margo & Main!
Shop Name: Margo & Main
Company Name: Lavencio
Company Registration Number: 1020121581
Support Email: info@margoandmain.com
Business Address:
Vennestraat 40/11, 3600 Genk, Belgium
Warehouse Address:
3rd Floor, Building C, Dinfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen, China