Terms of service
Welcome to Margo & Main. This website, accessible via margoandmain.com, is operated by Lavencio, trading as Margo & Main ("we", "us", or "our"). Throughout these Terms of Service ("Terms"), the term "you" refers to any user, visitor, or customer of our website and services. By accessing and using this website, including any tools, features, or services offered by us, and by making purchases, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
These Terms apply to all users of our website, including those who simply browse as visitors, those who register an account, and those who make purchases. By continuing to use our website and services, you confirm your acceptance of these Terms in full. If, at any time, you do not agree with any part of these Terms, you must immediately discontinue use of our website and services.
We reserve the right to update, modify, or replace any part of these Terms at our sole discretion, with or without prior notice. Any changes to these Terms will be effective upon their posting on this website. Your continued use of our website or services after any changes have been posted constitutes your acceptance of the updated Terms. We encourage you to check this page periodically to remain informed of any modifications.
1. Eligibility and Account Registration
To use our services, you must meet certain eligibility requirements. By using this website, you represent and warrant that you are at least 18 years of age or have obtained the necessary consent from a parent or legal guardian to enter into a legally binding contract.
When creating an account on our website, you must provide accurate, current, and complete personal information, including your full name, a valid email address, and correct billing and shipping details. You agree to keep your account information up to date and understand that you are solely responsible for maintaining the confidentiality of your account credentials. You accept full responsibility for all activities that occur under your account and agree to notify us immediately if you suspect any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that we believe, at our discretion, have been involved in fraudulent activity, misuse of the website, or any violation of these Terms. If we detect any suspicious transactions or multiple failed payment attempts, we may also place a temporary hold on your account while we investigate.
2. Products, Pricing, and Availability
Margo & Main offers a range of products through our online store, and while we strive to ensure that all product descriptions, images, and pricing are as accurate as possible, we do not guarantee that all details are completely error-free. Minor variations in product appearance, color, packaging, or specifications may occur due to differences in manufacturers, updates to product designs, or discrepancies between digital images and real-life colors.
All prices displayed on our website are in US Dollars (USD) unless otherwise stated and are exclusive of applicable taxes, duties, and shipping costs, which will be calculated and displayed at checkout before you complete your purchase. We reserve the right to adjust pricing at any time, without prior notice, to reflect market changes, supplier costs, promotions, or other business-related reasons.
Product availability is subject to stock levels, and while we do our best to keep inventory up to date, certain items may become unavailable after you place an order. If an item you purchased is out of stock, we will notify you as soon as possible and offer you the option to select an alternative product or receive a full refund. We do not guarantee that all items listed on our website will always be available for purchase.
3. Orders, Payments, and Cancellations
By placing an order through our website, you make a binding offer to purchase the selected products at the prices displayed, subject to our approval. Once we receive your order, you will receive an order confirmation email, which serves as an acknowledgment that we have received your request but does not constitute final acceptance of your order. We reserve the right to accept or decline orders at our discretion, particularly in cases where there are concerns about fraudulent transactions, incorrect pricing, or product availability.
We accept multiple payment methods, including Visa, MasterCard, American Express, PayPal, and Afterpay (where available). Payments must be made in full at the time of purchase. If a payment is declined or fails for any reason, we are not responsible for delays or order cancellations.
Orders may be cancelled before shipment by contacting our customer support team. However, once an order has been dispatched, it cannot be cancelled. If you wish to return an order after receiving it, you must follow our Returns and Refund Policy outlined in Section 5.
4. Shipping, Delivery, and Risk of Loss
We currently deliver to customers within the United States and selected international locations. Orders are fulfilled through our international logistics network and may be dispatched from our designated fulfillment facility in Shenzhen, China.
Estimated delivery times for United States orders are typically 5–14 business days, depending on destination, shipping conditions, customs procedures, and local courier efficiency. Delivery times are estimates and are not guaranteed.
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery. Please note that tracking updates may take time to appear, especially during the initial stages of shipment.
Delays due to external factors such as customs clearance, weather conditions, transport disruptions, or courier-related issues are beyond our control, and we are not liable for such delays.
If your order is lost, significantly delayed, or damaged during transit, please contact us so we can assist you in resolving the issue. However, risk of loss and ownership of products transfer to you upon confirmed delivery by the carrier, meaning we are not responsible for lost or stolen packages after delivery has been completed.
5. Returns, Refunds, and Consumer Rights
We offer returns in accordance with applicable US consumer protection laws, which may entitle you to a repair, replacement, or refund in cases where goods are faulty, defective, or do not match their descriptions.
If you wish to return an item due to change of mind, you may do so within 30 days of receiving your order, provided the item is unused, in its original packaging, and in a resellable condition. The cost of return shipping for change-of-mind returns is the responsibility of the customer.
To initiate a return, please contact info@margoandmain.com with your order details and the reason for the return.
All approved returns are handled through our designated returns processing facility in Belgium. To ensure that returns are sent to the correct location and processed without delay, customers must contact our support team first to receive the correct return instructions and return address.
Returns sent without prior approval or to an incorrect address may be delayed, may not be processed correctly, or may not be eligible for a refund if the parcel cannot be properly identified or received.
Refunds will be processed within 7 days of receiving the returned item, using the original payment method, unless otherwise agreed.
6. Intellectual Property and Website Use
All content on this website, including text, images, product descriptions, logos, graphics, and trademarks, is either owned by Margo & Main or used with permission. You may not copy, reproduce, distribute, or modify any content without our express written consent.
You also agree not to engage in prohibited activities such as hacking, scraping data, interfering with site functionality, or using the website for fraudulent purposes. Any violation of these rules may result in legal action.
7. Limitation of Liability
We strive to ensure our services operate smoothly, but we do not guarantee that our website will always be available, uninterrupted, or error-free. We are not responsible for indirect, incidental, or consequential damages resulting from your use of our website or services.
In any dispute, our total liability shall not exceed the total amount you paid for the specific order in question.
8. Contact Information
For any questions or concerns regarding these Terms, please contact us at info@margoandmain.com.
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Shop Name: Margo & Main
Company Name: Lavencio
Company Registration Number: 1020121581
Support Email: info@margoandmain.com
Business Address:
Vennestraat 40/11, 3600 Genk, Belgium
Warehouse Address:
3rd Floor, Building C, Dinfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen, China